Guía de Compra

Guía de compra


Our Policy

For the good conservation of the acquired product we suggest you to take the following care: ENTER THE CARES TO BE TAKEN, FOR EXAMPLE:
– Products made with NEOPRENE:
-Wash at 30º.
-Do not iron the logo.
-Do not tumble dry.

– Products made with LEATHER:
– For a better conservation, wash by hand
– Do not iron

All our products are recommended to be washed without fabric softener for longer life.

The purchased items are not suitable for children, so we suggest that you keep them away from children.

The purchased items have small parts that can be dangerous for children, we advise you to keep children under supervision when they are near the items.

Buyer shall be understood as any person who purchases any product offered by the website, already identified in the terms and conditions that can be seen in: TO THE TERMS AND CONDITIONS.

These policies will be applied to the buyer in conjunction with the terms and conditions and privacy policy of the website.


The products are for sale on the website; the buyer must pay the full price before shipment and acquires them under his own responsibility.

If there is any form of payment in installments, this will be duly announced before payment, as well as the conditions for this payment in installments.

All the information about the products is on the website, each product will include details about its proper use, as well as the care to have.

Payments will always be made through the platform indicated in the checkout, these platforms of electronic payments will be the only receivers related to the credit or debit card of the buyer, to which neither the website, nor anyone of the team have access, so that, in case of any eventuality, the claim must be made directly to the payment platform that corresponds.

In cases where expressly indicated, the buyer may pay by bank transfer. At no time will the website be responsible for any error in the transfer, or for problems that the buyer has with the bank.

If there is any promotion or discount, it will be applied only to those products that have not yet been contracted.

Discounts are not cumulative, so if the buyer has any promotional coupon, it will not be added to another discount that exists on the website.

All discounts and/or promotions have their own characteristics, the buyer is requested to review each one of them, to verify the start and end dates of each campaign, as well as the conditions inherent to each one of them.

Discounts do not have retroactive effect, so if the buyer has a coupon, he/she must enter it at the time of checkout, otherwise, the website will not take it as valid, not applying the discount of the coupon. The discount money will not be refunded if the coupon has not been properly entered.

The value of the discount will be shown at the time of checkout, before making the payment. Proceeding to the payment will be understood as acceptance of the price agreed therein, with or without discounts.

All taxes required by law to be included will be displayed on the invoice and, if applicable, in the pre-payment step within the website or other affiliated websites and used to sell the product.

The buyer will have 145 calendar days to return the product, counted from the day the parcel delivery company confirms the delivery to the buyer. After this period, the money will not be refunded.

The buyer will have to notify, within the indicated term, of his will to return the product, writing his intention to, with all the information about his order.

Once the website responds to the email sent, the buyer will proceed to send the product. For the return, the product must be completely sealed, must be returned within the indicated deadline, with all the packaging and possible accessories received, as well as any other gift sent inside the package. Transportation will be at the buyer’s expense. When it is received, we will verify that it has arrived in the same conditions as it was shipped the first time, we will proceed to refund the money* after verifying that it has no defects and is complete.

*Lamoreux offers the amount of the order/product through a card/code; no refund.

If a discount code is used or the garments are discounted, the amount of the card will be based on those discounts applied to the purchase.

When the defect in the product is the result of improper handling by the buyer, including failure to observe the conditions of conservation indicated, no refund will be made.

Shipments will be made according to the information provided at the time of payment.

The buyer will indicate the destination address as specific as possible and with as many details as possible, it is the buyer’s responsibility the accuracy of the data for shipping, therefore, if the product does not reach its true destination, by error in the provision of the address by the buyer, no change or refund will be made, nor any administrative management will be made to correct the address.

If the error in the shipping data is attributable to the website, all necessary actions will be taken to ensure that the product reaches the buyer at no additional cost.

If the buyer would like the shipment to be made to a place other than the one previously indicated, he/she should send an email to, in order to verify the conditions and the cost of the shipment.

Shipping costs vary according to the weight and destination of the products purchased, as well as the type of transport service. The consultation of shipping costs can be done after the buyer adds the products in the shopping cart, for this the buyer must select the option “Calculate shipping costs” and enter the destination data, during this process, no personal data is collected.

The products sold have a 1 month warranty.

This warranty will only be valid if the proper care of the product has been applied, which is indicated at the time of purchase. Any sign of non-observance of these or poor care will be cause for termination of this warranty.

In order to make the corresponding claim, please write to


To buy a garment in Lamoreux Studio you can select the garment and its size. 

And in the button indicate go to cart. If you have a discount code, this is the page where you should include it in your box. 

Also, you can calculate the shipping before finalizing the purchase.

Once the purchase is completed, you will receive an email with a digital purchase ticket and all the information of the store.

When you make your first purchase, your personal account is created with a default password. At that time, you will receive another email to reset it. This will be your Lamoreux Studio profile. 


You can pay by  PayPal and credit card: Visa, Mastercard, American Express.

Secure payment by credit card or debit card. In addition to accepting secure payments with Paypal.

Payment for purchases made through Lamoreux Studio is accepted with the following credit or debit cards: Visa, Visa Electron, MasterCard and American Express.
In case the payment method chosen by the customer is credit or debit card, the charge will be made online, that is, in real time, through the payment gateway of the corresponding financial institution, once it has been verified that the data provided are correct.

As soon as the bank authorizes the payment and after receiving an email confirmation of the order placed, the money is withdrawn from your account. 

At Lamoreux, every garment you choose to buy is guaranteed to be in stock. In any case, if it is not possible to deliver the garment, a full refund will be made. 

When you make your purchase, an e-mail with a Purchase Ticket with all the data is sent to the registered e-mail address.

Prices in Lamoreux Studio are shown in Euros. You can buy from the country of your choice, taking into account the modification of the final shipping price depending on the customer’s location. 

All prices of the products listed on this Lamoreux Studio Web Site include VAT at the rate in force at any given time.

The customer gives his express consent to issue the invoice in electronic format.

After the purchase the customer will receive an email with a purchase ticket with all the order data.

In order to provide maximum security to the payment system, Lamoreux Studio uses secure payment systems of leading financial institutions in e-commerce. In this sense, the confidential payment data are transmitted directly and encrypted (SSL) to the corresponding financial institution. In addition, Lamoreux Studio does not store the consumer’s personal bank details. Instead, each time the user wants to make a purchase, he/she must enter his/her bank details such as card number and security codes. 

 Secure e-commerce is an initiative whose basic principle is to guarantee the security of Internet transactions. When making the payment through the secure payment gateway, the system will automatically verify that the credit card is activated for Secure Electronic Commerce. It will then connect to the issuing bank, which will ask you to authorize the transaction by means of a personal authentication code. The transaction will only take place if the bank issuing the credit card confirms the authentication code. Otherwise, the transaction will be rejected. We also have the SSL online transaction security certificate.

As a complementary measure to the ‘Secure Payment’ system and with the aim of collaborating in the prevention of fraud over the Internet, Lamoreux reserves the right to verify the personal data provided by the customer and to take the measures it deems appropriate (including the cancellation of the order) so that the goods purchased are delivered in accordance with the data contained in the order.

Order cancellation

You may cancel your order within 24 hours of purchase.  You must notify us by email:

If your order has been shipped, you will only be able to return it once you have received the order. 


You have 15 days from the time the order is placed to make a return. Please contact us at

To carry out a return:
– Contact us at
– Send us the garments to the address provided.
– Once we receive the garment you wish to return, you will get a card with the amount equivalent to the returned garment.

Lamoreux offers the amount of the order/product through a card/code; no refund.

If a discount code is used or the garments are discounted, the amount of the card will be based on those discounts applied to the purchase.

Shipping costs shall be borne by the customer.

Lamoreux offers you several ways to return the product(s):

1. exchange the product(s) for another size.
2. Exchange the product(s) for another product(s) of the same cost.

Both options can be done by obtaining the discount code with the amount paid.

If a discount code is used or the garments are discounted, the amount of the card will be based on those discounts applied to the purchase.

Lamoreux offers the amount of the order/product through a card/code; no refund.

To do so, please contact us at